Tesla suffers an outage on it’s car start app
Last Friday evening approximately 500 users reported an error on the Tesla app. According to data provided by DownDetector, an outage tracking website, the app is used as a key to both unlock and start their cars.
Although Tesla customers weren’t completely unable to operate their cars, they could still access it with the physical key, drivers were understandably unhappy with the outage that took place.
Drivers choose the Tesla brand because they can rely on its technology, so despite the fact that Tesla offers a secondary mechanism to get in or out of the car beyond the app, this alternative does not meet their customers’ high expectations. In fact, many drivers simply don’t carry their car keys so many were left stuck with no way to access their cars. Tesla’s reputation as a tech-leading manufacturer has clearly been dented. Tesla CEO Elon Musk apologised immediately on Twitter and he has continued to keep users informed. “Apologies, we will take measures to ensure this doesn’t happen again”.
However, the issue remains that Tesla relies on a server working 100% of the time. Whether a framework to prevent such outages in the future is in place at Tesla remains to be seen. Would applying the Zero Outage Standard prevent it from happening in the future?