Knowledge Hub
Welcome to the ZOIS video learning hub. Here you will find a comprehensive series of educational videos designed to explore the Zero Outage Industry Standard (ZOIS). Our explainer videos delve into the core pillars of the standard, covering architecture, people, processes, platforms and security.
Rather than focusing solely on theoretical concepts, we feature insights directly from professionals who actively work with the standard. These industry practitioners explain how ZOIS principles are practically applied to everyday working environments to help organisations build highly reliable IT operations.
In this video, Stephan Kasulke from Capgemini provides a comprehensive overview of the Zero Outage philosophy. He breaks down the “3P principle” and outlines the core aims and focus of the Zero Outage value system. He also discusses the crucial role managers play in successful integration of Zero Outage into an organisation.
In this video, Klaus Reile from NetApp addresses the critical reality that human error is responsible for the majority of IT outages. He explains the specific approach the Zero Outage Industry Standard (ZOIS) takes to address this challenge. Klaus provides a deep dive into the ZOIS Competency Model, covering how the model is built and the vital importance of interpersonal skills alongside technical ability.
In this video, Anna-Maria Lukina (Marketing Director at Exactpro) explains the four phases of the Zero Outage Value Map: Planning, Building, Delivering and Running. She identifies high-impact events that can affect all layers of an implementation and details the ZOIS approach to layered defence.
In this video, Iosif Itkin from Exactpro defines the main goals of the Platforms Workstream. He explains the importance of clear boundaries in Zero Outage implementation and details why network redundancy is critical. He also shares ZOIS recommendations of avoiding high-impact events that can disrupt all layers of an organisation’s technical architecture.
In this video, Sascha Spengler from Hitachi Vantara outlines how to prepare a platform for Zero Outage integration in terms of the standards, performance and availability. He identifies common causes of platform failure, discusses architectural requirements and explains the reasons for hardware updates. Sascha also covers the evaluation criteria for new software/hardware releases and the essential role of staging
In this video, Gregory Dias Marques from Itaú Unibanco outlines the fundamental principles of event monitoring and incident management in a Zero Outage environment. He identifies activities outside the scope of event notifications, discusses the purpose of proactive monitoring to prevent outages and explains how to categorise critical alerts. Gregory also covers strategies for reducing monitoring noise and the primary objective of restoring normal service operations quickly.
In this video, Thomas Hecht from Deutsche Telekom Cyber Security Austria discusses the role of IT security in a Zero Outage environment. He challenges common misconceptions about outsourcing, highlights the underestimated importance of the division of labour and outlines key trends in cloud computing. Thomas also explains the practical benefits of the security taxonomy.
In this video, Marcos Rodrigues from Itaú Unibanco outlines the concepts of normal operations and successful incident management in a Zero Outage environment. He identifies the primary goals of problem management, discusses risk prevention strategies and explains the common tools used for early detection. Marcos also covers the importance of uncovering root causes and how continuous improvement ensures long-term system reliability.
In this webinar, Diego Turi from Banco Itaú shares the experience of the largest bank in Latin America and how they enabled hybrid work. Diego has a degree in systems analysis and has important certifications in the area, he has 19 years of experience with IT and 15 years working in Telecoms in large companies. He works at Banco Itaú as Tech Lead at Squad responsible for approximately 5 thousand branches in technologies: WAN, LAN, Wi-Fi and 5G.
People are the backbone of every organisation and are its most valuable assets. However, they also pose a significant risk as they can be a potential point of failure. Therefore, it is crucial to effectively enable and guide individuals working in Zero Outage (ZO) environments. In this webinar, Klaus Reile from NetApp and Michael Mayr from Hitachi Vantara present structured methods for approaching the human factor in a Zero Outage environment. We will explore strategies to ensure employees are well-prepared and equipped to thrive in a Zero Outage environment.
We consider IT security as quality that must actively be produced, and not just monitored. Extending traditional ISMS, larger IT organizations require a “management system” for organising, orchestrating, and optimising IT service security. This short webinar provides a dozen tested and proven principles for defining and setting up such a system. Most other frameworks only tell what you should do, but not how. They also do not regard business reality, challenges and constraints such as costs, workforce limitations, industrialization and supply chain issues. This webinar delivers practical advice for business architects and security executives to systematically achieve a high level of IT service security in an industrialised IT service provisioning environment. Webinar presented by Eberhard von Faber, Chief Security Advisor, IT Services at T-Systems. May 2023.
Iosif Itkin, co-CEO and сo-founder of Exactpro, returns to our series to share his expert insights with the webinar: ‘Test Strategy and Regulatory Frameworks in Financial Services’.
OKR is an agile methodology to set up and follow up the company goals. Through the time, Itau Bank understood that OKR is a simpler and effective way to follow the quality for its process. Nowadays, the bank can measure the quality goals, and we want to present how this methodology is helping us in the direction to achieve Zero Outage for our clients. Besides that, we will show how a OKR is built, and how other companies can use this, for quality in general, and for zero outage principles.
In this webinar, Iosif Itkin, co-CEO, and сo-founder of Exactpro, will continue the discussion on ZOIS’s competency model started by Klaus Reile and Michael Mayr in the recent People Matter Most webinar. His unique perspective, however, will focus on the testing aspect of software delivery, exploring its critical role in achieving Zero Outage environments
An essential aspect of this webinar will be the integration of AI technologies with software testing. Iosif will delve into the nature of collaboration between human expertise and AI, emphasising how this symbiosis elevates the testing process. Attendees will gain insights into how responsible AI usage can impact software reliability and help foster a culture of accountability. Iosif’s deep understanding of technology and extensive expertise at the intersection of high-availability systems and capital markets enables him to spearhead the successful delivery of innovative large-scale strategic software testing initiatives to Exactpro’s worldwide client network.
Exactpro is an independent software testing services provider for financial sector organisations. The firm’s clients are exchanges, post-trade platform operators, and banks across 20 countries. Exactpro’s area of expertise comprises protocol-based testing of matching engines, market data, market surveillance, clearing and settlement systems, improving scalability, latency and operational resiliency. Exactpro’s tools and approaches leverage artificial intelligence (AI) to provide a new level of efficiency, system exploration and test coverage for numerous business cases, in finance and beyond.
