References and Applicable Documents

Eberhard von Faber and Wolfgang Behnsen: Secure ICT Service Provisioning for Cloud, Mobile and Beyond, ESARIS: The Answer to the Demands of Industrialized IT Production Balancing Between Buyers and Providers, 2017, ISBN- 978-3-658-16481-2

ESARIS Security Taxonomy – Synopsis, Scope and Content; Zero Outage Industry Standard, Release 1 about Security, February 2017,

ISO/IEC 27002 – Information technology – Security techniques – Code of practice for information security management

The Standard of Good Practice for Information Security; Information Security Forum, 2016

ISO/IEC 20000 – Information technology – Service management – Part 1: Service management system requirements, Part 2: Guidance on the application of service management systems