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It is a common misunderstanding that IT Security and GDPR are compared to one another. It is the technical and organisational measures that are implemented for GDPR readiness that can cause this confusion. Some of these measures include, for example, the encryption of data and two-factor authentication which are recommended for GDPR compliance. Although, these…

However, zero business outage, as stated by the value proposition of ZOIS, is an explicit and distinct goal, and a lofty one considering the reality customers are facing. When thinking about it, it became clear to me that it will be hard or even impossible to reach this goal by only improving the current way…

Thesis What if this is nothing new, but a forgotten cultural element? What if the exponential evolution of science and technology, the resulting division of labour, along with the rapid increase of complexity and company fragmentation forced the culture to evolve accordingly? What if people could no longer see the bigger picture and goal, but…

This also became glaringly obvious in a customer discussion at the recent ZOIS executive event in London, when we talked about the notion of service levels for Zero Outage. One of the customers took a very blunt perspective, saying that he doesn’t want service levels at all, he wants a change of behaviour that service…

What is Digital Transformation? When you google the term you can find many explanations and attempts to articulate it, but obviously there is no commonly agreed definition. It is not my intent to come up with one, likely considered as yet another one, but try to isolate a couple of characteristics that are important for…

Terminology clarification Before digging into the subject, it always helps to first get some common grounding on terms: ZOIS: the guarantee of zero business outage, of which software is one component. Resilience can be provided with different means at different levels of the service architecture. Agile software development describes a set of principles for software…