One mistake shouldn’t lead to disaster – Article Publication in Report

Klaus Reile from NetApp, Michael Mayr from Hitachi, Renate Motschnig and David Haselberger from the University of Vienna met with Martin Szelgrad from Report Verlag in Vienna to discuss the project “Soft-Skills for IT-People” and the human factor in assuring IT quality. We are very proud to support this project.

Report Verlag writes:

“Proclaiming the end of silo mentality, the “Zero Outage” initiative is aimed at all those who want to design their products and processes in the direction of reliability and resilience. Who doesn’t want that today?

Their goal is to avoid failures of technical infrastructures. The “Zero Outage Industry Standard” brings together IT companies- service providers, data center operators and also hardware and software manufacturers. Report Verlag met the two heads of the People workstream together with researchers from the University of Vienna for a semi-official chat. The focus of a joint ZOIS and University of Vienna (UniVie) project is on people as the No.1 cause of failures.”

Read the German original article.

Photos by Milena Krobath