Levels of certification and benefits

The Zero Outage Industry Standard Association’s vision is to help maximise customer satisfaction and value by providing a framework of best practices and standards to enable the delivery of secure, reliable, and highly available end-to-end IT services and solutions
As technologies become an increasingly complex and critical part our world and the pressure on minimising outages increases, companies must adopt a holistic approach to improve quality and minimise outages throughout their organisation and including their partners and their customers.
To help achieve this, the Zero Outage Industry Standard leverages existing industry standards (e.g., ITIL, IT4IT) and provides additional best practices, frameworks, and standards around Processes, Security, Platform and People.
The goal is to offer a certification for people and enterprises. It will be done in phases starting with a self-assessment, then a multiple-choice test and finishing with onsite audits.

The Association plans to offer different levels of assessment and certification.
The self-assessment will help evaluate against a basic level of understanding and compliance with the Zero Outage standards and best practices. It is free of charge. The enterprise self-assessment is planned to begin in 2022.

Improve their understanding of the Zero Outage Industry Standard vision and best practices based on advice from a wide array of industry experts
Quickly evaluate their skills, systems, and offerings against industry recommendations and identify opportunities for improvement or differentiation
Apply a practical and comprehensive approach to creating Zero Outage products and services
Stand out in the market as the expert in delivering highly available Zero Outage solutions and services
Demonstrate their commitment to quality and best practices
Identify providers and partners who are committed to Zero Outage

Certifications