October 2026 / Online learning programme
ZOIS Certification Month 2026
Building the next generation of Zero Outage professionals.
- 5Foundation
webinars - 2Additional
deep-dives - 20Assessment
questions - 1Certificate
+ digital badge
Meet the experts
Learn from the community
Klaus Reile
ZOIS Chairman
Senior Director, Customer Success EMEA & LATAM at NetApp Germany
Introduction to ZOIS webinar
Gregory Dias Marques
ZOIS Processes Workstream Lead
IT Quality Governance at Itaú Unibanco
Processes webinar
Rafael Cabral
ServiceNow Solutions Specialist at NTT Data
ServiceNow Solutions Consultant Specialist — CSA | ITXM | XLA
Processes webinar
Anna-Maria Krieger
ZOIS Platforms Workstream Lead
Global Marketing Director at Exactpro
Platforms webinar
Thomas Hecht
ZOIS Workstream Lead
Principal Security Consultant at Deutsche Telekom Cyber Security Austria
Security webinar
Sophie Marie Hawlicek-Hayduk
Senior Cyber Security Consultant
Deutsche Telekom Cyber Security Austria GmbH
ZOIS Supplier Management webinar
A shared standard. A stronger team.
Why certify
your employees?
The ZOIS Experience Level Certification creates a shared understanding of Zero Outage principles across teams, roles and organisations.
A month of learning, designed to educate, engage and certify IT professionals across the ZOIS community and beyond.
- Common language across People, Platforms, Processes and Security
- Consistent understanding of what reliable IT service delivery requires
- Stronger collaboration between teams, customers and service providers
- Practical knowledge employees can apply within their organisation
- Visible commitment to quality, resilience and the ZOIS Standard
Your path to certification
Learn. Apply. Certify.
- 01
Join 5 webinars
Learn the foundations of ZOIS and its core areas: People, Platforms, Processes and Security.
- 02
Explore the videos
Revisit key topics with supporting videos and prepare for the assessment at your own pace.
Supporting Videos - 03
Take the online test
Answer 20 multiple-choice questions covering the ZOIS Experience Level content.
- 04
Show your achievement
Successful candidates receive an official certificate and a digital badge.
Who is it for
Everyone who contributes to reliable IT
From engineers to executives, everyone plays a part in keeping services available. The certification helps every role understand the same principles and apply them in daily work.
- Technical and operational teams
- Service and process managers
- Security professionals
- Architects and platform specialists
- Project and transformation teams
- Sales, consulting and customer-facing teams
- Managers and decision-makers
October 2026 programme
Your month of learning
Session details
How do modern IT organisations transition from reactive fire-fighting to a sustainable culture of zero downtime? Join us for the inaugural session of ZOIS Certification Month to explore the history, evolution and global industry impact of the Standard. You will discover the full pathway to achieving the ZOIS Experience Level Certification and understand the strategic benefits of establishing a common baseline across People, Platforms, Processes and Security. Kick-start your preparation for Certification Week and join a global community committed to excellence!
Session details
What is the essential operational distinction between restoring agreed service levels swiftly and resolving the underlying root causes of problems? The Processes pillar provides the operating rhythm that safeguards business continuity. In this webinar, we cover the vital process disciplines featured in the ZOIS Experience Level test: formal Change Management and Change Windows, proactive event monitoring powered by machine learning and structured Incident and Problem Management workflows. Learn how to categorise events by business criticality and prevent potential outages before they affect end users.
Session details
High-performing digital services demand an underlying infrastructure engineered to absorb shocks without downtime. During the Platforms webinar, we delve into the architectural design principles, redundancy standards and automated operational practices defined by ZOIS. Discover how modern hybrid and multi-cloud environments achieve maximum availability, how components must be integrated to eliminate vulnerabilities and what technical criteria form the core of the platforms certification module. Prepare your infrastructure and your professional credentials for the future!
Session details
Even the most resilient platforms and streamlined processes fall short without capable, well-aligned teams. Research indicates that 60% to 80% of system outages are attributable to human actions or mistakes. In this concluding webinar of the core series, we explore the People pillar: the People Functional Lifecycle (Plan, Build, Deliver, Run aligned with IT4IT) and the three pillars of the ZOIS Competency Model (Functional, Methodical and Interpersonal competencies). Find out how establishing a positive organisational environment and adopting continuous improvement frameworks like PDCA foster high-quality decision-making!
Session details
Are cloud computing and IT outsourcing barriers to sound security, or simply parts of the inevitable industrialisation of IT service delivery? In this dedicated Security session, we examine why ZOIS prioritises actionable solutions over mere problem identification and how a systematic architectural model helps manage growing complexity. We will unpack the ESARIS Security Taxonomy and explain why building a clear hierarchy of modular standards ensures that top-level governance aligns seamlessly with practical technical instructions for administrators. Gain the core knowledge required to ace your certification assessment!
Session details
Supplier ecosystems have become a critical part of service delivery and business operations. Organizations increasingly rely on external partners for infrastructure, applications, operations, and specialized services. As a result, supplier performance has a direct impact on security, service reliability, and business continuity.
Session details
Artificial intelligence (especially Large language model (LLM) applications and autonomous agents) has shifted from experimentation into infrastructure for many organizations. LLM systems now sit in customer channels, finance, operations, software development, and internal knowledge workflows. When these systems fail, are manipulated, or leak data, the impact is immediate on continuity, compliance, and trust-not just IT metrics.
ZOIS Certification Month 2026
Build your knowledge.
Make reliability a standard.
Join the programme and take the next step towards your ZOIS Experience Level Certification.