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Please describe your role at the Zero Outage Industry Standard Association: I’m a member of the board of Directors. And together with Klaus Reile, as Senior Manager, Support Account Manager DACH & AOS, I lead the People Workstream. My existing work on T-Systems internal Zero Outage programme on behalf of Hitachi Data Systems’ (HDS) has…

You’re currently developing a framework for the Zero Outage industry standard to share with other organizations later on. What exactly does the framework contain and when should it be ready to use? The framework is ready to use right now. We’ve already defined it and published the first release with extensive definitions, particularly for processes,…