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Which would you say are the more unique challenges, compared to other industries, that IT faces – as far as executing standardisation is concerned? Large-scale, complex IT is used in a dynamic environment and is characterised by the changing requirements of user organisations and severe cost pressure. Both trends require continuous adaptations of IT applications….

Please describe your role at the Zero Outage Industry Standard Association: The goal of the overall Standard is ambitious. As the world becomes more and more digital, the number and importance of services that are provided from IT environments increases, and it becomes ever more important that such services are provided in an absolutely reliable…

Which would you say are the more unique challenges, compared to other industries, that IT faces – as far as executing standardisation is concerned? Large-scale, complex IT is used in a dynamic environment and is characterised by the changing requirements of user organisations and severe cost pressure. Both trends require continuous adaptations of IT applications….

What exactly is your role in the Zero Outage Industry Standard Association? I have been a part of the Zero Outage Industry Association since the beginning. Currently I am leading the Process workstream, which, so far, covers three main areas; change management, incident management and problem management. We are currently working on the larger topic…

Mr Schindwolf, what exactly is your role at the Zero Outage Industry Standard association? I run the Certification Workstream which was set up in December 2016. Together with our partners, we work to ensure Zero Outage is not just a collection of best practices. Our aim is to certify Zero Outage in the future, similar…

A new book is out – Tell us more about it ESARIS is about IT security. It is a comprehensive architectural framework providing answers to the demands of industrialized, large scale IT production. ESARIS provides new solutions for challenges like cost pressure, supply chain management, interaction of user organizations and IT service providers, and knowledge…